I Look Optique respects your privacy and is committed to protecting your personal and health information. This policy summarises how we handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our practice and boutique at Isle of Capri, Surfers Paradise, and to our website.

Information we collect. We collect personal information such as your name, contact details and date of birth, and health information such as your eye examination results, prescriptions and clinical history. Health information is treated as sensitive information under the Australian Privacy Principles and given a higher level of protection. We also collect payment details when you make a purchase, and basic website data through cookies when you use our site.

How we use it. We use your information to provide optometry and eyewear services, manage appointments, process payments and claims, respond to your enquiries, meet our legal and professional obligations, and, where you have opted in, send you marketing. You can opt out of marketing at any time.

When we disclose it. We do not sell your information. We may share it with service providers who help us deliver our services, such as optical laboratories, our software and payment providers, and your health fund or Medicare for claims. Some providers may store data outside Australia, and we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. We may also disclose information where required or authorised by law.

Security and access. We take reasonable steps to keep your information secure and to retain records only as long as required by law and our professional obligations. You have the right to request access to the information we hold about you and to ask us to correct it.

Complaints. If you have concerns about how we handle your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Full policy and contact. This is a summary of how we handle your information. For a copy of our full Privacy Policy, or to make a privacy request, please contact us:

I Look Optique

Shop 2G04, Capri on Via Roma, 15 to 21 Via Roma, Surfers Paradise QLD 4217

Phone: (07) 5620 1034

Email: reception@ilookoptique.com.au

Last updated: 29 July 2026